Frequently asked Questions
Where are you located?
We are located in France
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product from?
Our offices are located in France . Our international warehouse is located in China.
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email address and we will send you a similar replacement item as soon as possible.
I still have not received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about it, please contact us by email at: firstname.lastname@example.org
Do you have a refund policy?
All sales with Noovelty are final. We are unable to process returns or exchanges.
Refunds are ONLY processed based on fulfillment errors, such as incorrectly shipped or missing items.
In case of any problem, please contact us via this mail: email@example.com